Buyer's guide

Evaluation Checklist for DPDP Compliance Platforms

Evaluating DPDP vendors? Use this checklist to score every platform, feature by feature.

Evaluating a DPDP Compliance Platform — the buyer's checklist

Compliance-first enterprises  choose Consentin

Inside the checklist

The full checklist has a scoring column. For each item it contains the outcome, the features, and space for your comments, so you can score every vendor against the same list.

DPDP Compliance Vendor Evaluation Checklist 16 categories
OutcomeFeature checklist (indicative)Notes / Comments
1. Consent Management
Multi-channel consent capture
  • Website
  • App
  • API / IVR
  • WhatsApp / SMS / Email
Automated withdrawal
  • Processing stops automatically
  • Withdrawal pushed to downstream systems
Consent Records & Audit Trail
  • Timestamped record for every action
  • Can't be edited or deleted, even by admins

+ 15 more categories, feature checklists and comment space in the full version

What are DPDP compliance service providers?

DPDP compliance service providers provide the system infrastructure and support organisations need to meet obligations under the Digital Personal Data Protection (DPDP) Act and DPDP Rules.

Consentin is an all-in-one DPDP compliance platform built for Indian enterprises.

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What should you expect from a DPDP compliance platform

Most DPDP compliance platforms look identical in a sales deck. But the differences show up in implementations, audits, and when a rights request needs to be sent to multiple systems.

So, how do you pick the right platform? Here's what to look for while choosing a DPDP compliance platform:

Consent collection across every channel
01
Consent must be captured across web, app, API, IVR, WhatsApp and branch or field-agent journeys. Notices must be available in English and the 22 languages in the Eighth Schedule. Ask how consent is collected where your customers actually are.
Consent records and audit trail
02
Every action needs a timestamped record showing purpose, notice version, language, channel and time. Records must survive withdrawal and notice changes.
Withdrawal that actually stops processing
03
Withdrawal must be as easy as giving consent. The test is what happens downstream: does processing stop automatically, and does the withdrawal reach every system holding that data.
Data principal rights fulfilment
04
Access, correction, erasure and grievance requests need a self-service route, identity verification before processing, deadline tracking, and proof of response for every completed request. Nominee and guardian requests need handling too.
Retention and deletion
05
Look for event-triggered retention rules, retention mapped to regulatory requirements where they apply, automated deletion instructions to other systems and third parties, and a log of every deletion.
Data discovery and mapping
06
You cannot protect data you cannot find. Check whether discovery covers unstructured sources such as emails, spreadsheets and cloud drives, not just databases and CRMs, and whether ROPA builds from discovery automatically.
Assessments and risk management
07
DPIA and PIA templates, automated triggers when a new vendor or cross-border transfer needs review, a single risk register, and mitigation tasks with owners and deadlines.
Vendor and third-party management
08
A registry of vendors and what data each holds, consent-gated sharing, and enforced deletion and correction requests with confirmation captured back.
Breach response
09
Pre-set templates for the Data Protection Board and affected individuals, deadline tracking, a record of what was sent and when, and support for practice drills before a real incident.
Deployment, residency and security
10
On-premise and SaaS options, data and logs hosted in India, recognised certifications, and role-based access with MFA or SSO for privileged users.
Implementation and ongoing support
11
Check who runs the rollout - a DPDP implementation partner should have adequate on ground support. Ask what happens when the Rules are amended, and whether regulatory updates come as part of the platform or as a change request.
Frequently Asked Questions

DPDP compliance vendors: common questions

What does a DPDP compliance service provider actually do?

It provides the systems and support an organisation needs to meet its DPDP obligations, including:

collecting and storing valid consent
serving notices
handling data principal rights requests
enforcing retention and deletion
running assessments
managing third-party risk
responding to breaches
What is the difference between a DPDP compliance vendor and a DPDP consultant or auditor?

Different DPDP vendors solve different parts of the compliance problem.

A platform vendor gives you the software your compliance runs on, day to day, permanently. A consultant or auditor gives you an assessment of where you stand at a point in time.

An audit tells you if your consent flows and data processing are non-compliant. A platform is what you use to fix them and keep them compliant.

How do you evaluate a DPDP compliance vendor in India?

Start by making a list of the features you need — consent, notices, retention, rights, breach response, data discovery — and compare vendors against it. Ask for specifics on the areas where platforms differ most: retention and deletion, unstructured data discovery, and what happens downstream when consent is withdrawn. Look at their credentials — certifications, existing enterprise deployments, regulatory expertise.

Check what each vendor charges and how they charge. Per-consent or per-storage pricing appears cheap at pilot volumes but scales badly. Flat annual or quarterly pricing is more predictable.

Where possible, run a pilot before committing.

If you need a ready-made framework, our evaluation checklist breaks all of this into categories you can score vendor by vendor.

What should DPDP compliance services in India include?

At minimum: consent collection with verifiable records, notices in scheduled languages, withdrawal handling, rights request fulfilment, retention and deletion, assessments, breach response, and India data residency. India-specific requirements matter here. Platforms built for GDPR often handle 22-language notices, phygital consent and Indian sectoral requirements poorly, because those requirements do not exist in the regimes they were designed for.

Are there affordable DPDP compliance service providers for smaller businesses?

Per-consent or per-storage pricing appears cheap at pilot volumes but scales badly. Flat annual or quarterly pricing is more predictable.

Some platforms, including Consentin, offer a free tier for low volumes or live pilots — in Consentin's case 3,000 consents a month at no cost — which lets you test against real traffic before committing.

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What do DPDP platforms or vendors help with beyond the software?

Deploying the platform and connecting it to your CRM, core banking or LOS systems. Each platform offers different levels of support, so find out what the go-live timeline looks like, who is assigned to you, and what support exists after launch.

Why Consentin

Built for Indian compliance realities

Built by Leegality, which serves 100+ banks and 600+ enterprises.

30+
ongoing DPDP implementations
5000 TB
of data under discovery
100+
banks served by Leegality

Deep RegTech and compliance expertise

Built by lawyers.

India-first architecture

Phygital consent via agent-OTP and IVR.

India's only Retention & Deletion Orchestrator

Automates retention and deletion across your systems

Enterprise-grade security and governance

SOC 2 compliant. ISO 27001:2022, ISO 27017, ISO 27018, ISO 22301 certified.

Free download

Get the full evaluation checklist

Score every DPDP vendor against the same 16 categories — with outcomes, features, and space for your comments.

All 16 evaluation categories — from consent collection to ongoing support
A scoring column for every item, so vendors are compared on the same list
Outcome and feature notes per item, plus space for your comments

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